Common media problems table
Symptom
Problem with media
Solution
Poor print quality or toner
adhesion, or problems with
feeding.
Too moist, too rough, too
smooth, or embossed.
Faulty media lot.
Try another kind of media
between 100 and 250 Sheffield
and 4 to 6 percent moisture
content.
Dropouts, jamming, or curl.
Media has been stored
improperly.
Store media flat in its moisture-
proof wrapping.
Increased gray background
shading.
The media weight is too heavy.
Use lighter media.
Excessive curl, or problems with
feeding.
Too moist, wrong grain direction,
or short-grain construction.
Use long-grain media.
Jamming, or damage to device.
Cutouts or perforations.
Do not use media with cutouts or
perforations.
Problems with feeding.
Ragged edges.
Use good-quality media.