HP LaserJet 3015, 3020, 3030, and 3380 all-in-one -
Software Installation Notes (English)
PURPOSE OF THIS DOCUMENT
This document provides specific installation instructions and other information
you should know before you install and use the HP LaserJet all-in-one software.
Installation instructions are provided for the following operating systems:
o Windows (R) 95, 98, and Millennium Edition (Me)
o Windows NT (R) 4.0
o Windows 2000
o Windows XP
NOTE: Windows 98 First Edition, Windows 95, and Windows NT 4.0 are
not supported through the Installer. Print drivers for these older operating
systems are provided on the CD-ROM, but they must be installed through
the Add Printer Wizard. From the Add Printer Wizard, navigate to the
following folder to access these drivers: X:\<language>\drivers\<OS>\...
(where "X" represents the letter for your CD-ROM drive, where
"<language>" represents the preferred language, and where "<OS>"
represents the relevant operating system).
For information about Linux and Linux printer drivers, see the following Web site:
http://www.hp.com/go/linux
.
For information about UNIX (R) and UNIX printer drivers, see the following Web
site:
http://www.hp.com/go/jetdirectunix_software
.
The following HP LaserJet all-in-one models are supported:
o HP LaserJet 3015 all-in-one
o HP LaserJet 3020 all-in-one
o HP LaserJet 3030 all-in-one
o HP LaserJet 3380 all-in-one
This document provides specific installation, compatibility, and troubleshooting
information. For additional information about printer features and driver features,
see the user guide for your device and the online help that is included with each
software component.
WHO NEEDS THIS ALL-IN-ONE SOFTWARE?
All users require this software to operate the HP LaserJet all-in-one series printers.
Network clients need the installation CD-ROM or the name of the appropriate
network directory to install the software on their individual workstations.
OVERVIEW OF THE ALL-IN-ONE SOFTWARE COMPONENTS
The printer CD-ROM has software for IBM-compatible computer systems. For
more information about a particular driver or software component, see its
associated online help.
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Network administrator software components
HP Web Jetadmin
Network administrators can use HP Web Jetadmin to configure and manage HP
printers across a variety of operating systems.
NOTE: HP Web Jetadmin is no longer provided on the software CD-ROM.
Network administrators can download the HP Web Jetadmin software at
the following URL:
http://www.hp.com/go/webjetadmin
.
End-user software components
Drivers
A printer driver is a software program that provides other software programs with
access to the printer features. Typically, you should install a printer driver for
each printer. The software CD-ROM that came with the all-in-one includes the
following Windows printer drivers:
o HP LaserJet 3015, 3020, 3030, and 3380 all-in-one PCL 6 printer driver for
Windows 95, Windows 98, Windows Me, and Windows NT 4.0 (all with
similar graphical user interfaces)
o HP LaserJet PostScript (R) (PS) printer drivers for Windows 95, Windows
98, Windows Me, and Windows NT 4.0 (all with similar graphical user
interfaces)
o HP LaserJet 3015, 3020, 3030, and 3380 all-in-one PCL 6 and PS printer
drivers for Windows 2000, Windows XP, and Windows Server 2003 (all
with similar graphical user interfaces)
The most recent printer drivers and all-in-one software for the HP LaserJet
printers are available on the Web at the following URLs:
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3030
,
http://www.hp.com/support/lj3020
, or
http://www.hp.com/support/lj3380
.
Additional printer drivers might be available from online sources. See the
"Technical Assistance" section of this document or the printer user guide for more
information about obtaining printer drivers and other HP software.
HP Toolbox
The all-in-one software includes the HP Toolbox software component. The HP
Toolbox provides printer and job status information, such as jobs waiting to print,
toner and paper levels, and consumable and supplies reorder information. Use
the HP Toolbox to examine and change product settings, get access to fax and
scan software functionality, have product-alert functionality, and open
troubleshooting and "How Do I...?" help. The HP Toolbox can be configured to
appear when attention is needed at the printer.
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Adobe Acrobat Reader
Use Acrobat Reader 4.05 or later version to view the online manuals. If the all-in-
one installer does not detect a PDF reader on the system, you are prompted to
install the Acrobat Reader from the software CD-ROM.
Printer documentation
The user guide is located in the following places:
o On the all-in-one software CD-ROM
o From within the Hewlett Packard LaserJet all-in-one program group (for
Windows operating systems)
o From within the HP Toolbox (click the Documentation tab)
NOTE: Some documents are not available in all languages on the CD-ROM.
Please check at the following URLs for more documentation and
information:
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3020
,
http://www.hp.com/support/lj3030
,
or
http://www.hp.com/support/lj3380
.
NOTE: In working toward the goal of giving everyone access to
technology, HP has provided the user guides for this product in HTML Help
format (.CHM). The HTML Help format is compatible with most screen-
reader programs.
Uninstall
Use the uninstall utility to remove all of the Windows HP all-in-one components.
See the "Uninstaller" section in this document for more instructions.
Latest printer drivers
The latest printer drivers and software for the HP LaserJet all-in-one series
printers are available at the following URLs:
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3020
,
http://www.hp.com/support/lj3030
, or
http://www.hp.com/support/lj3380
.
LATE BREAKING INFORMATION
KNOWN ISSUES AND WORKAROUNDS
Fax
o Running the Fax Setup Wizard in HP Toolbox provides the information to
fill in the From, Phone Number, and Fax Number fields on the Cover Page.
o After the software is first installed, someone with administrative privileges
must initiate and send a fax before any other fax can be sent.
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Scanning
o Some software programs have difficulty handling scans done at high
resolutions (1200 dpi or higher). If you are scanning into a program and
get an error, try scanning at a lower dpi.
o To scan to A4-size media in the HP LaserJet Scan software, type the
dimensions in the Scan Size dialog.
o After the software is first installed, someone with administrative privileges
must complete a scan before any other scan can be performed.
General
o The installation of multiple HP LaserJet 3015, 3020, 3030, or 3380 all-in-
one devices on the same computer is not supported.
o Various anomalies may occur when installing an HP LaserJet 3015, 3020,
3030, or 3380 all-in-one device on the same computer as HP Scanjet, HP
Photosmart, or HP Officejet software, depending upon the installation
order.
o Windows XP 64-bit print drivers are only available from the Web at
http://www.hp.com/go/support
. These drivers are not WHQL certified.
o If you encounter problems using the printer driver that is installed by
default (PCL6), try using the PCL5e driver. Some software programs are
specifically written in PCL5e and do not perform well with other print
drivers.
o To install print and scan drivers only, select the Minimum installation
option.
o Using the Add or Remove Software program in the HP LaserJet all-in-one
program group requires the CD-ROM.
o Adding a printer in Windows 9x or Me, when using a parallel connection
and after performing a Typical installation, takes the printer "offline" in the
Printers folder. Restarting the computer and then setting the all-in-one
device to "online" in the Printers folder resolves this issue.
o Changing the Paper Type in the Printing Preferences of the PCL6 driver
Properties from the default of "Unspecified" results in a page printed with
a PCL XL error. Either leave the Paper Type as "Unspecified" or install the
PCL5e or PS driver to print without an error.
HP Jetdirect
o The HP Jetdirect Print Server must be set for "ECP/1284.4" mode in order
to work correctly with the HP Toolbox.
o Only print functionality is available when using the IPX/SPX protocol.
o When using a multiport HP Jetdirect Print Server, the HP LaserJet all-in-
one device must be connected using Port 1.
o It is recommended that a static IP address be assigned to an HP Jetdirect
Print Server before installing the software. If the IP address changes after
you install the software, you will lose scanning and faxing functionality
from the computer.
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HP Toolbox
o The TCP/IP protocol must be installed on the computer to run the HP
Toolbox.
o The optimal supported browser is Microsoft (R) Internet Explorer (IE)
version 5.5 or 6.0 and later.
o The file formats that the HP Toolbox supports on the Scan to tab in Scan
Preferences are .BMP, .GIF, .JPG, .PDF and .TIFF (regular and condensed).
File formats that are listed in addition to these are not supported and will
generate an error message asking you to reinstall the software for the file
type that you requested. However, reinstalling the software will not
increase the number of file formats that are supported.
o Using Build 21 of Symantec Desktop Firewall with Windows XP can result
in a general protection fault on the computer. Updating to at least Build 25
resolves this issue.
o When exporting phone book files from Microsoft Outlook, Outlook Express,
and Lotus Notes, all fields must be exported into a Comma Separated
Value (CSV) file and then imported into the HP Toolbox.
o When changing the device language by using the HP Toolbox, close the HP
Toolbox and then reopen it after the device is in a "Ready" state;
otherwise an error message might be generated.
o It is possible for dialog boxes to appear behind the browser window when
using Save Settings, Scan to, or other functions within the HP Toolbox.
Either minimize the browser to find the open dialog box or look for a
flashing icon on your taskbar.
o Running the HP Toolbox prevents the computer from entering Standby or
hibernation mode.
o Using firewall protection software will prevent the HP Toolbox from
working unless the various HP Toolbox components are not blocked when
alerted by the firewall software.
o Setting the "Internet Zone Security" above "Medium" or disabling Active
Scripting within the Internet Security Settings of the browser might
prevent the HP Toolbox from working or cause it to open blank pages.
See the appropriate HP LaserJet all-in-one software download page at
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3020
,
http://www.hp.com/support/lj3030
, or
http://www.hp.com/support/lj3380
for an
updated listing of known issues for the HP LaserJet all-in-one series software. Use
the link for the "Release Notes" or "Readme File" found on the driver download
page for the operating system and driver version to be used.
ISSUES FIXED
See the appropriate HP LaserJet all-in-one software download page at
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3020
,
http://www.hp.com/support/lj3030
, or
http://www.hp.com/support/lj3380
for an
updated listing of issues that have been fixed for the HP LaserJet all-in-one series
software. Use the link for the "Release Notes" or "Readme File" on the driver
download page for the operating system and driver version to be used.
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INSTALLATION INSTRUCTIONS
When operating in a Windows environment, the CD-ROM setup or installation
software detects the version of the operating system that you are running. The
software installs in the language that you select. For example, if you are running
an English version of Windows and have the language preference set to Spanish,
the installation utility will install the Spanish version of the all-in-one software for
the appropriate Windows version.
INSTALLATION OPTIONS
The following methods are available for installing printer drivers and software
components for the printer.
o Typical. This method of installation installs the most commonly used HP
all-in-one components.
o Custom. This method allows you to add or delete any of the HP all-in-one
components.
The following is a list of available components:
o HP LaserJet 3015/3020/3030/3380 PCL 6 printer driver. This component is
the best for printing. The PCL 6 printer driver provides the best overall
performance, and prints exactly as it appears.
o HP LaserJet 3015/3020/3030/3380 PS printer driver. This component
enables the PS printer driver to print and to gain access to the PostScript
level 2 features of the printer.
o HP Toolbox and Fax Management. Use the HP Toolbox to monitor the
status of the product, examine and change product settings, gain access
to fax and scan software functionality, have product-alert functionality,
and open troubleshooting and "How Do I...?" help content.
o Screen Fonts. This component matches TrueType fonts to ensure that the
text appears exactly as it will be printed.
INSTALLING SOFTWARE ON WINDOWS 95, 98, Me, NT 4.0, 2000, and XP
NOTE: Administrator privileges are required to install the all-in-one
software onto a Windows NT 4.0, Windows 2000, or Windows XP operating
system.
HP all-in-one software installation from the CD-ROM, Internet download,
or disk
1.
Close all programs.
2.
Insert the CD-ROM.
a.
When the main menu appears, click Install HP LaserJet
software.
b.
Follow the onscreen instructions.
3.
If the HP all-in-one installer program has not started after 30 seconds,
complete steps 4 through 8.
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4.
From the Start menu on the taskbar, select Run.
5.
Browse to the root directory for the CD-ROM drive.
6.
Select the HPSETUP.EXE file. Click Open, and then click OK.
7.
When the main menu appears, click Install HP LaserJet software.
8.
Follow the onscreen instructions.
NOTE: If you download the all-in-one software electronically and are using
Web files, you need to first run the EXE file(s). If HPSETUP.EXE does not
run automatically, browse to the folder where the file was decompressed
and find the HPSETUP.EXE file, double-click the file, and follow the
onscreen instructions.
Printer-driver-only installation (Add Printer)
NOTE: This is the only installation option available for Windows 95, 98
First Edition, and NT 4.0.
1.
Close all programs.
2.
Click Start, and then click Printers. For Windows 95, 98, Me, or NT 4.0,
click Start, select Settings, and then select Printers.
3.
Click Add (a) printer.
4.
Answer the questions in the Add Printer Wizard until you reach the screen
that shows the printer manufacturer list.
5.
Click Have Disk.
6.
Browse to the printer driver location by using one of the following options:
Inbox CD-ROM: Browse to the appropriate
\<language>\DRIVERS\<OS>\<pdl> directory for your operating
system and language.
Internet download: Browse to the folder where the Web files were
downloaded and decompressed.
7.
Select the appropriate .INF file.
8.
Click Open, and then click OK.
9.
Select the appropriate printer.
10.
Follow the remaining onscreen instructions to complete the printer
installation. At this point, the printer driver has been copied to the hard
disk and has been added to the list of installed printers.
NOTE: Print a configuration page if some printer components are not
working correctly after the printer-driver-only installation (see the Online
User Guide for information about printing a configuration page). Verify
that all required printer driver features are selected in the configuration
section of the printer driver, to match the printer components that you
want from the configuration page.
Port selection
When the installation process is complete, you might need to assign the printer to
a port on your network if you did not assign a port during setup. Use the
following procedure to assign the printer to a port on your network:
1.
Click Start, click Settings, and then click Printers.
2.
Select the printer you just installed.
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3.
Click File in the toolbar.
4.
Click Properties.
5.
In Windows 95, 98, or Me, click the Details tab to change your port
information. In Windows NT 4.0, 2000, or XP, select the Port tab.
UNINSTALLER
After installing the HP LaserJet all-in-one software, you can use the Uninstall icon
in the HP LaserJet 3015/3020/3030/3380 program group to select and remove
any or all of the HP all-in-one components.
Starting the Uninstaller
1.
In the HP LaserJet 3015/3020/3030/3380 program group, click the
Uninstall icon.
2.
Follow the onscreen instructions. The all-in-one software guides you
through removing the software components.
NOTE: For driver-only (Add Printer/New Driver) installations, delete the
printer icon from the Printers folder (Windows 95, 98, Me, NT 4.0, 2000,
XP or Server 2003).
TECHNICAL ASSISTANCE
Some of the following services are provided for the United States only. Services
similar to those listed are available in other countries/regions. See the user guide
that is installed with your device software, see the in-box support flyer, or call
your local authorized HP dealer.
CUSTOMER SUPPORT
See the user guide that is installed with your device software, see the in-box
support flyer, or call your local authorized HP dealer.
WEB
Online technical support is available at the following URLs:
http://www.hp.com/support/lj3015
,
http://www.hp.com/support/lj3020
,
http://www.hp.com/support/lj3030
, or
http://www.hp.com/support/lj3380
HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION
See the user guide that is installed with your device software for additional
methods of obtaining software and support information, such as printer driver
distribution centers, other online services, fax services, and other online support.
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LEGAL STATEMENTS
TRADEMARK NOTICES
Adobe, Acrobat, and PostScript are registered trademarks of Adobe Systems
Incorporated.
Linux is a registered U.S. trademark of Linus Torvalds.
Microsoft, MS-DOS, Windows, and Windows NT are U.S. registered trademarks of
Microsoft Corporation.
UNIX is a registered trademark of the Open Group.
WARRANTY AND COPYRIGHT
Warranty
See the user guide that is installed with your device software for complete
warranty and support information.
License
See the user guide that is installed with your device software for complete
information about HP software license terms.
Copyright
2004 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is
prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
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