Preventing problems
The following are a few simple steps you can take to improve copy and scan quality.
●
Use the flatbed scanner, rather than the automatic document feeder (ADF) input tray, to
scan.
●
Use high-quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it might skew, which causes
unclear images. See
Loading originals to scan
for instructions.
●
Adjust the software settings according to how you plan to use the scanned page. See
Scanner resolution and color
for more information.
●
If your device frequently feeds more than one page at a time, replace the separation pad.
See
Ordering hp parts and accessories
to order a new separation pad.
●
Recurring feed problems indicate that the separation pad is worn. See
Ordering hp parts
and accessories
to order a new separation pad.
●
Use or make a carrier sheet to protect your originals.