HP LaserJet 3030 All in One Printer - Media-handling problems

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Media-handling problems

Use the information in this table to solve problems that involve jammed print media.

CAUTION

Use only your hands to remove jammed media. Using other objects can damage the

internal parts.

Cause

Solution

Media has jammed in the device paper path.

(HP LaserJet 3015 all-in-one and HP LaserJet

3030 all-in-one) Push the print-cartridge-door

release, and then open the top cover. Grasp the

handle of the print cartridge. Remove the print

cartridge, and then set it aside. (Do not expose it

to light any longer than necessary. Place the

print cartridge in a paper bag or other opaque

container until you can place it back in the

device.) With both hands, grasp the side of the

media that is most visible (this includes the

middle), and then carefully pull it free from the

device. After you have removed the jammed

media, replace the print cartridge, and then

close the top cover. You might need to restart

the device after removing jammed media.
(HP LaserJet 3380 all-in-one) Open the print-

cartridge door and the straight-through output

door. Rotate the green pressure release levers

at the back of the device downward. If you can

remove the media from the front of the machine

without removing the print cartridge, do so.

Otherwise, remove the print cartridge, and then

grasp the side of the media that is most visible

(this includes the middle), and carefully pull it

free from the device. Replace the print cartridge,

and then close the print-cartridge door and the

straight-through output door. You might need to

restart the device after removing jammed media.

Note

Make sure that the media meets HP media

specifications. See the HP LaserJet Printer

Family Print Media Guide at the following

website: http://www.hp.com/support/ljpaperguide.

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Media-handling problems

87

English

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Cause

Solution

Media has jammed in the automatic document

feeder (ADF) input tray.

(HP LaserJet 3015 all-in-one) Using both

hands, pull the control-panel door toward you.

Remove any jammed media. Make sure that all

of the pieces of media are removed, and then

close the control-panel door.
(HP LaserJet 3030 all-in-one and HP LaserJet

3380 all-in-one) Remove the automatic

document feeder (ADF) input tray and open the

ADF cover. Use both hands to lift up on the two

handles on the jam cleanout part until the part

unsnaps. Rotate and lift out the cleanout part,

and then set it aside. Lift and hold the green

lever, and rotate the pick mechanism until it

stays open. Gently try to remove the page

without tearing it. If you feel resistance, go to the

next step. Open the flatbed scanner lid and

gently loosen the media by using both hands.

Close the lid to the flatbed scanner and then

lower the green lever on the automatic

document feeder (ADF). Reinstall the cleanout

part by pushing down on the two tabs until the

part snaps into place. Install the cleanout part

correctly, because future jamming might occur if

the cleanout part is not correctly replaced.

Print is skewed (crooked) because the media

input tray is overloaded.

Remove some of the media from the input tray.

Print is skewed (crooked) because the media

guides are incorrectly set, broken, or missing.

Verify that the guides are not adjusted too tightly

or too loosely against the paper. Check for

broken or missing guides, and replace them if

necessary.

Print is skewed (crooked) because the media

weight or surface finish does not meet HP

specifications.

Make sure that the media meets HP

specifications. See the HP LaserJet Printer

Family Print Media Guide at the following

website: http://www.hp.com/support/ljpaperguide.

The device is printing curled or wrinkled pages

because of the heat produced during the laser

printing process.

Paper curl tends to relax as the paper cools

while resting on a flat surface. Make sure that

the media meets HP specifications. See the HP

LaserJet Printer Family Print Media Guide at the

following website: http://www.hp.com/support/

ljpaperguide.

The device is printing curled or wrinkled pages

when using the output bin.

Open the straight-through output door on the

back of the printer and use this paper path.

Change the fuser mode back to the default or to

a different paper type.

The device is printing curled or wrinkled pages

because the media is not stored properly.

When possible, store media in its sealed ream

at room temperature.

The device is printing curled or wrinkled pages

because the media has been in the input tray

too long.

Turn over the stack of media in the tray or rotate

the media 180 degrees in the paper tray.

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Chapter 5 Troubleshooting

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