General fax problems
Use the tables in this section to solve fax problems.
Issue
Cause
Solution
The document stops feeding
in the middle of faxing.
The maximum length of a page
that you can load is 381 mm
(15 inches). Faxing of a longer
page stops at 381 mm (15
inches).
If no jam exists and less than
one minute has elapsed, wait a
moment before pressing
CANCEL
. If a jam exists, for
information about removing
jams and other troubleshooting
and maintenance tips, see the
electronic User Guide. Then,
resend the job.
If the item is too small, it can
jam inside the automatic
document feeder (ADF).
(HP LaserJet 3015 all-in-one)
The minimum page size for the
automatic document feeder
(ADF) is 74 by 105 mm (2.9 by
4 inches).
(HP LaserJet 3030 all-in-one
and HP LaserJet 3380 all-in-
one) The minimum page size
for the automatic document
feeder (ADF) is 127 by 127 mm
(5 by 5 inches).
If a jam exists, for information
about removing jams and other
troubleshooting and
maintenance tips, see the
electronic User Guide.
The fax activity logs or fax call
reports are printing at
inappropriate times.
The fax activity log or fax call
reports settings are not correct.
Print a configuration report and
check when the reports print.
For instructions about printing
a configuration report, see the
electronic User Guide. For
instructions about setting log or
report printing times, see
To
set the fax activity log to print
automatically
or
Setting print
times for the fax call report
.
The volume for sounds that
the device emits is too loud or
too soft.
The volume setting needs to
be adjusted.
See
Changing the sound-
volume settings
.
80
Chapter 5 Troubleshooting
ENWW