HP LaserJet 3030 All in One Printer - Fax-sending problems

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Fax-sending problems

Use the information in this table to solve problems that might occur when sending faxes.

Issue

Cause

Solution

Faxes stop during sending.

The fax machine to which you

are sending might be

malfunctioning.

Try sending to another fax

machine.

Your telephone line might not

be working.

Do one of the following:

Turn up the volume on the

device, and then press

FAX

/

SEND

on the control panel.

If you hear a dial tone, the

telephone line is working.

Disconnect the device

from the jack in the wall,

and then connect a

telephone to the jack. Try

to make a telephone call

to make sure that the

telephone line is working.

A communication error might

be interrupting the fax job.

Change the redial-on-

communication-error setting to

On (see

To change the redial-

on-communication-error option

).

The device is receiving faxes

but is not sending them.

If your device is on a PBX

system, the PBX system might

be generating a dial tone that

the device cannot detect.

Disable the detect-dial-tone

setting. See

Changing the

detect-dial-tone setting

.

A poor telephone connection

might exist.

Try again later.

The fax machine to which you

are sending might be

malfunctioning.

Try sending to another fax

machine.

Your telephone line might not

be working.

Do one of the following:

Turn up the volume on the

device and press

FAX

/

SEND

on the control panel. If you

hear a dial tone, the

telephone line is working.

Disconnect the device

from the telephone jack

and connect a telephone.

Try to make a telephone

call to make sure that the

telephone line is working.

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Fax-sending problems

85

English

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Issue

Cause

Solution

Outgoing fax calls continue to

be dialed.

The device automatically

redials a fax number if the

redial options are set to On.

To stop the redials while the

device is dialing, press

CANCEL

.

To cancel a pending fax job,

see

Canceling a fax job

. See

Changing the redial settings

to

change the redial setting.

Faxes that you send are not

arriving at the receiving fax

machine.

The receiving fax machine

might be off or might have an

error condition, such as being

out of paper.

Call the recipient to make sure

that the fax machine is on and

ready to receive faxes.

The originals might be

incorrectly loaded.

Make sure that the original

documents are correctly loaded

into the automatic document

feeder (ADF) input tray or

flatbed scanner (not available

with the HP LaserJet 3015 all-

in-one). See

Loading originals

to fax

A fax might be in memory

because it is waiting to redial a

busy number, other jobs that

are ahead of it are waiting to

be sent, or the fax is set up for

a delayed send.

If a fax job is in memory for any

of these reasons, an entry for

the job appears in the fax log.

Print the fax activity log (see

Printing the fax activity log

) and

check the Status column for

jobs that show a Pending

designation.

You cannot dial all of the

numbers in a long fax number.

The maximum number of digits

or characters that can be

entered into a fax number is 50.

Try manually dialing the fax

number. See

Using manual dial

.

Faxes you send include a

block of gray shading at the

end of each page

You might be sending a fax

from the flatbed scanner (HP

LaserJet 3030 all-in-one or HP

LaserJet 3380 all-in-one only)

with the glass-fax size set

incorrectly.

Make sure the setting is

correct. For more information,

see

Changing the default glass-

size setting

.

Faxes you send have data

missing from the end of each

page

You might be sending a fax

from the flatbed scanner (HP

LaserJet 3030 all-in-one or HP

LaserJet 3380 all-in-one only)

with the glass-fax size set

incorrectly.

Make sure the setting is

correct. For more information,

see

Changing the default glass-

size setting

.

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Chapter 5 Troubleshooting

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