HP LaserJet 3030 All in One Printer - Fax-receiving problems

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Fax-receiving problems

Use the table in this section to solve problems that might occur when receiving faxes.

Issue

Cause

Solution

The device cannot receive faxes from

an extension telephone.

The extension-telephone setting might

be disabled.

See

Making an extension telephone

available to receive faxes

for

instructions about changing this setting.

The fax cord might not be securely

connected.

Make sure that the fax cord is securely

connected between the telephone jack

and the device (or another device that

is connected to the device). Press 1-2-

3 in sequence (tone-dial mode only),

wait for three seconds, and then hang

up.

The device dialing mode might be

incorrectly set, or the extension phone

might be incorrectly set.

Make sure that the device dialing

mode is set to Tone. See

Selecting

tone-dialing or pulse-dialing mode

.

Make sure that the extension phone is

set up for tone dialing as well.

Voice calls are not being received by

the telephone or answering machine

that is connected to the line.

The fax cord might not be correctly

connected.

See

Connecting the device to a

telephone line

to check the installation.

The device must be the first device

connected to the telephone line.

The answer mode or rings-to-answer

settings might not be correctly set.

See

Setting the answer mode

or

Changing the rings-to-answer setting

to determine which settings you need.

The rings-to-answer must be set

higher than the answering machine

setting.

The answering machine or telephone

might not be functioning.

Connect the telephone or answering

machine directly to the telephone line

and determine if it works by itself.

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Issue

Cause

Solution

Incoming fax calls are not being

answered by the device.

The answer mode might be set to

Manual.

If the answer mode is set to Manual,

the device does not answer calls. You

have to start the fax-receiving process

manually. See

Setting the answer

mode

for more information.

The rings-to-answer setting might not

be set correctly.

Check the rings-to-answer setting for

your configuration. See

Changing the

rings-to-answer setting

to determine

which setting you need.

The answer-ring pattern feature might

be turned on, but you do not have the

service, or you do have the service

and the feature is not set correctly.

Check the answer-ring pattern feature

to make sure that it is set properly.

See

Changing ring patterns for call

answering

.

The fax cord might not be correctly

connected, or the fax cord is not

working.

See

Connecting the device to a

telephone line

to check the installation.

Make sure that you are using the fax

cord that came with the device.

The device might not be able to detect

incoming fax tones because the

answering machine is playing a voice

message.

Re-record your answering machine

message, leaving at least two seconds

of silence at the beginning of the

message.

Too many devices might be connected

to the telephone line.

You should not have more than three

devices attached to the line. Try

removing the last device that was

connected and determine whether the

device works. If not, continue removing

devices one at a time and retry after

removing each one.

The telephone line might not be

working.

Do one of the following:

Increase the volume on the

device, and then press

FAX

/

SEND

on

the control panel. If you hear a

dial tone, the telephone line is

working.

Disconnect the device from the

telephone jack, and then connect

a telephone. Try to make a

telephone call to make sure that

the telephone line is working.

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Issue

Cause

Solution

Incoming fax calls are not being

answered by the device (continued).

A voice-messaging service might be

interfering with the device as it

attempts to answer calls.

Do one of the following:

Disable the messaging service.

Get a telephone line that is

dedicated to fax calls.

Set the device answer mode to

Manual. In manual mode, you

must start the fax-receive process

yourself. See

Setting the answer

mode

for more information.

Leave the device set to automatic

mode and lower the rings-to-

answer setting for the device to a

number less than the rings-to-

answer setting for the voice mail

(see

Changing the rings-to-answer

setting

). The device will answer all

incoming calls.

The device might be out of paper and

the memory is full.

Refill the media input tray. Press

MENU

/

ENTER

(HP LaserJet 3015 all-in-one or

HP LaserJet 3030 all-in-one). The

device prints all of the faxes it has

saved in memory and then resumes

answering fax calls.

Faxes are transmitting or being

received very slowly.

You might be sending or receiving a

very complex fax, such as one with

many graphics.

Complex faxes take longer to be sent

or received. Breaking longer faxes into

multiple jobs and decreasing the

resolution can increase the

transmission speed.

The receiving fax machine might have

a slow modem speed.

The device only sends the fax at the

fastest modem speed that the

receiving fax machine can accept.

The resolution at which the fax was

sent or is being received is very high.

A higher resolution typically results in

better quality, but also requires a

longer transmission time.

If you are receiving the fax, call and

ask the sender to lower the resolution

and resend the fax. If you are sending,

lower the resolution and resend the

fax. See

Changing the default contrast

setting

to change the default setting.

When a poor telephone line

connection exists, the device and the

receiving fax machine slow down the

transmission to adjust for errors.

Hang up and resend the fax. Have the

telephone company check the

telephone line.

International calls have a slower

transmission speed.

No solution available. You must allow

more time to transmit fax jobs

internationally.

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Issue

Cause

Solution

Faxes are not printing or are printing

incorrectly at the device.

The media input tray is empty.

Load media. Any faxes that are

received while the input tray is empty

are stored in memory and will print

after the tray has been refilled.

The receive-to-PC option might be

selected, and faxes are being received

by the computer.

Check to determine whether the

computer is receiving faxes:
Click Start, click Programs, click

Hewlett-Packard, click HP LaserJet

3015, HP LaserJet 3030, or HP

LaserJet 3380, and then click HP

Toolbox.
Click the Fax tab, and then click the

Receive tab.
Clear the Receive to PC check box,

and then click OK.

Faxes are printing on two pages

instead of one.

The autoreduction setting might not be

set correctly.

If you want faxes to be reduced to fit

on one page, the autoreduction setting

should be on. If the setting is off, faxes

might print on multiple pages. See

Changing autoreduction settings for

incoming faxes

to adjust the setting.

Received faxes are too light or are

printing only on half of the page.

The device ran out of toner while

printing a fax.

The device stores the most recently

printed faxes. (The amount of memory

that is available determines the actual

number of faxes stored for reprinting.)

As soon as possible, replace the print

cartridge, and see

Reprinting a fax

.

The fax that was sent was too light.

Contact the sender and have the

sender resend the fax after altering the

settings.

EconoMode is on, or the resolution

setting is too low.

If EconoMode is on, turn it off. For

information about changing the

EconoMode setting, see the electronic

User Guide on the device CD-ROM.
If the resolution setting is low, increase

the resolution setting. For example,

change the setting from Standard to

Fine. See

Changing the default

resolution setting

.

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